Family Heating, Cooling, & Electrical, Inc

To Our Valued Current and Future Customers:

Family Heating, Cooling & Electrical (“Family”) has served the Metro Detroit and surrounding areas for over 50 years keeping HVAC, water heaters and electrical systems cozy, comfortable and operational. During these times, Family is considered an essential business, and we are doing our part for the community by staying open and providing our services to ensure you are safe in your home. We have entered into unprecedented times and although the future is not defined, we are still here and ready to serve you to keep your equipment in good working order. As we continue to monitor the daily changes with COVID-19, we realize it is critical not only for our employees but for you, our customers, to know the procedures we have put in place to not spread the virus. Since our technicians are entering your homes, it is important that everyone takes the appropriate precautions in the way we work and live.

The CDC has issued guidance for those essential businesses required to stay open. We have aligned our procedures with those recommendations and have our employees performing the following:

Hygiene:

  • Daily screens of employees for symptoms of illness or COVID-19 (cough, fatigue, etc.) are performed by our managers, prior to the start of a shift.
  • Frequent hand-washing (minimum of 20 seconds) and / or the use of hand-sanitizer, which each technician has on their person at all times.
  • All tools and equipment used will be sanitized at least daily, if not more frequently.
  • The unit/equipment to be serviced will be wiped down by the technician with disinfectant when they arrive and leave. 
  • Shoe covers will be worn at all times while in your home/business, and will not be used in more than one job site location.
  • All tarps used to protect your flooring, will not be used more in more than one job site location.
  • Per CDC guidance, our technicians are wearing face covers. Since it is more critical for hospitals to have the N-95 masks, Family Heating has donated our remaining N-95 masks to Garden City Hospital.
  • If the employee or a family member is sick or has been exposed to anyone who has tested positive, they are to stay home.
  • If an employee or someone they are in frequent close contact with at one of our locations tests positive for COVID-19, that location will be closed per CDC guidance of 2 weeks, and our other locations will cover the appointments during the closure.

Social Distancing:

  • Maintain a distance of 6 or more feet from others in the office and while working at your home or business.
  • Our offices have been reconfigured to maintain the appropriate distance and measures to prevent touching and sharing of office equipment (telephones, incoming/outgoing mail) have been implemented.
  • Our parts counters are open for business at all locations. We politely ask that if you are not fully vaccinated to please wear a mask while visiting.

What we ask of you:

  • Please wipe down / sterilize any door handles in your home that may be used by the technician when getting to the unit/equipment to be serviced.
  • Maintain the 6-foot (or more) distance from our technician at all times.
  • If you are comfortable leaving the house while the technician is working, this is an option open to you. We will work with you to accommodate your needs.
  • Upon completion of work, please provide either check or cash payment and leave where the technician can pick it up when they leave your home. Our technician will do the same with your receipt. We can also communicate with you by phone.

As this is a global pandemic and the prevention of spreading lies with all of us, you will be asked a few questions regarding the health of your home, for us to better understand how we should schedule and prepare. Some of the questions include:

  • Is any individual in the home running a fever, have shortness of breath, and/or showing flu like symptoms?
  • Has any individual in the home been hospitalized in the last month?
  • Have you traveled to any high-risk areas in the last 14 days?
  • Has any individual in the home been exposed to someone that has tested positive for COVID-19? Rescheduling of your appointment may be required.
  • We will ask these questions twice, once at the time of scheduling and again at the time of the confirmation call or prior to arrival.

If you have a current appointment scheduled and someone in the home is sick or been exposed to an individual who has tested positive to COVID-19, please let the office know (refer to phone number on our website site: https://www.familyheating.com/) so a more suitable appointment time can be scheduled.

We will continue to monitor the situation closely and follow any new guidance or recommendations that have been issued from the federal, state, or local authorities, as well as the CDC. The procedures identified may be updated or modified as the situation changes.

Family Heating, Cooling & Electrical thanks you for your patience and trusting us for your HVAC and electrical needs during this stressful time. Safety for our customers and employees are our top priority.

Family Heating, Cooling & Electrical Inc.

George Klempert & Family